Operators are able to withdraw from an accepted Op without penalty up to 12 hours prior to the start time for that Op. If they withdraw after the 12-hour mark, their reliability score will be negatively affected (the negative effect increases as the start time gets closer and leads up to a 1-star rating) which affords businesses the opportunity of avoiding Operators with less than ideal work ethic.
Note: We recommend turning on your withdrawal notifications so that you don't miss when an operator withdraws and you have time to react to backfill the withdrawal. How Do I Turn On/Off Email Notifications?
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