Operators are able to withdraw from an accepted Op without penalty up to 12 hours prior to the start time for that Op. If they withdraw after the 12 hour mark, their reliability score will be negatively affected (the negative affect increases as the start time gets closer and lead up to a 1 star rating) which affords businesses the opportunity of avoiding Operators with less than ideal work ethic.
Note: We recommend turning on your withdrawal notifications so that you don't miss when an operator withdraws and you have time to react to backfill the withdrawal. How Do I Turn On/Off Email Notifications?
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