Support Admin (DB)
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ArticlesRecent activity by Support Admin (DB)
Are workers on the Veryable platform insured?
Yes. The Operators are fully covered by Veryable's comprehensive insurance policies if scheduled.
Are Veryable workers employees?
No, all Operators on the Veryable platform are independent contractors.
What are Op contacts?
Op Contacts are the point of contact that operators are going to get when you accept them to an Op. The Op contact should be available if operators have questions about directions, running late etc...
What are operator badges?
There are 4 badges that an operator can have on their profile: Veteran, Drug Screen, Student, and Spanish Speaking. You will see these badges assigned to each operator by navigating the operator po...
How Do I Post An Op From A Template?
Because a template is technically an Op that has already been created and saved as a template you will need to click on '+ Post Op' in the top right corner > Select Draft From Template > Choose Te...
Where can I add or remove users?
Portal users are anybody that has access to your portal. You can add and remove users by going to 'Users & Team' under the 'Profile' section. In the users tab you will have the ability to add a new...
What is the operator withdrawal process?
Operators are able to withdraw from an accepted Op without penalty up to 12 hours prior to the start time for that Op. If they withdraw after the 12 hour mark, their reliability score will be negat...
Operator Is Not Here Yet, How Do I Contact Them?
Operators are required to contact the Op contact if they are going to be late or are experiencing issues. Please ensure your listed contact is available to review portal chats or receive calls from...
How do I make sure my Operator shows up after acceptance?
As soon as you accept an Operator they receive a notification (In-app & email) of their acceptance, they are then required to show up on time or contact the Op contact if they are running late. Ver...
How Do I Turn On/Off Email Notifications?
In your dashboard click on the gear icon at the top right, from there you can turn on or off email notifications from Veryable for specific actions.