Support Admin (Benji)
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Activity overview
Latest activity by Support Admin (Benji)-
Support Admin (Benji) created an article,
Why can't I post new Ops?
This is commonly due to a business needing to rate its previous Operators. You can do this by following these steps: Click Dashboard (on left menu) Scroll down to Ops Select Ratings (underneath Op...
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Support Admin (Benji) created an article,
How do I remove an Operator from a certain Op?
Current/Past Op Click Dashboard (on left menu). Scroll down to Ops. Select Adjustments (underneath Ops). Select “Dispute” to the very right of the disputed Operator. Select a Reason from the ...
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Support Admin (Benji) created an article,
How do I invite an Operator to bid on an Op?
Click Dashboard (on left menu). Scroll down to Ops. Click drop down filter: “Today.” Show Ops happening within the next 7 Days. Select Op to Invite. This will take you to the Op Details Screen...
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Support Admin (Benji) created an article,
How do I retract/reverse a dispute?
At this time, you are not able to complete your request without assistance. Please reach out to your Operations Coordinator or Business Development contact. You can find their information here.
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Support Admin (Benji) created an article,
Where can I view my invoices?
Follow these steps in the business portal: Click “Billing” under the Profile section of the left menu. Select Invoices at the top of the screen. This will show you your open, paid, and past due...
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Support Admin (Benji) created an article,
How do I notify Veryable of a no-show to ensure no payment?
Click Dashboard (on left menu) Scroll down to Ops Select Adjustments (underneath Ops) Select “Dispute” to the very right of the disputed Operator Select Reason drop down – “No Show” Disputing the...
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Support Admin (Benji) created an article,
Can I change the hours of an Op after Operators have been accepted?
Once you have accepted Operators to an Op, you are not able to change the hours. This is a safeguard to ensure a business notifies the Operators if there is a time change. You will need to cancel t...
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Support Admin (Benji) created an article,
I need to rescind an invite. I did not mean to invite this Operator to bid.
At this time, there are only 2 ways to rectify this issue. The first is to deactivate the OP and create a new one. Or you can reach out to your Operations Coordinator for additional assistance. You...
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Support Admin (Benji) created an article,
How do I cancel an Op or deactivate an Op?
Please follow these steps to cancel the Op: Click Dashboard (on left menu) Under "High Volume Dashboard" Select Ops Select Op to cancel after ensuring you have the correct "Work Area", "Op Date" a...
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Support Admin (Benji) created an article,
Is there a deadline for making adjustments?
All adjustments have to be made by 11:00 AM CST the day following the Op in order for Operators to receive their pay on time. If no adjustment is made, the Operator will be paid in full based on th...