Support Admin (Benji)

This is commonly due to a business needing to rate its previous Operators. You can complete the outstanding ratings by clicking on the Start Rating button located on the orange "action required" ba...

You can invite Operators to your available Ops from 2 different areas: From the Operators tab: Click on the envelope icon on the far right of the Operator's name. The available Ops will then show ...

To reverse a mistaken dispute, click the 3 dots on the far right-hand side of the Operator row under the Adjustments tab and select Undo Dispute. As a reminder, this option is only available on Sin...

In the business portal, click on the Billing tab located on the main menu on the left. Clicking on the “Launch New Billing Portal” button will open your Upflow Customer Portal in a new tab, from wh...

If you would like to deactivate an Op before any Operators have been accepted, you can do so by following these steps: Navigate to the Op you want to deactivate. You can find your Ops through your...

All adjustments have to be made by 11:00 AM CST the day following the Op in order for Operators to receive their pay on time. If no adjustment is made, the Operator will be paid in full based on th...

  To adjust the hourly pay for an Operator, please follow these steps: Go to the High Volume Dashboard > Adjustments. Under Actionable you will see any Operators whose pay you can adjust or Bids w...