I need to make an adjustment to the Operator(s) pay and/or issue a dispute. How do I do that?

Our automated attendance verification process will automatically adjust an Operator's pay and/or issue 'no pay' disputes based on the Operator's timestamps or the lack thereof.

However, you can still manually adjust, dispute, or restore an Operator's pay from within the Roster tab in your Dashboard below:

Adjustments to Pay (check in and out timestamps captured):

1. On the Roster tab, click on the date chip that the Op took place in
2. Filter by Location and Work Area if necessary
3. Find the Operator whose pay you need to adjust and hover the 'Actual Hours' column > click on the edit pencil. Or click on the kebab menu > adjust hours and a new window will pop up. 
4. Adjust the Operator(s) pay by hours and minutes > then submit
5. Downward adjustments will require a reason before submitting

Issuing a Dispute

      1. Follow steps 1 and 2 on the 'Adjustments Pay' section above

      2. Click on the kebab menu> then click on 'do not pay'

      3. Select the reason for disputing

      4. If timestamps exist, you will be asked to enter a comment after selecting the reason

Restoring Pay

      1. Follow steps 1 and 2 from 'Adjustments to Pay' section

      2. Find the Operator you need to restore pay for, then click on the kebab menu > Restore Pay

      3. A new window will open prompting you to add the missing timestamps

      4. Click on Restore Pay

Note: Adjustments or Payment Restoring must be completed by 11 am CST the following day after the Op was completed regardless of weekends or holidays.