This is commonly due to a business needing to rate its previous Operators. You can complete the outstanding ratings by clicking on the Start Rating button located on the orange "action required" banner at the top. Or by following the steps below:
- On the main Dashboard, scroll down to the High Volume Dashboard
- Click on the Ratings tab
- Rate the Operators with pending ratings
You can rate Operators individually or in bulk through Quick Rate if all the Operators were on the same skill level. If you Quick Rate all the operators, you can still edit each rating individually before submitting.